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Customer Service

Shipping & Delivery
The cost of shipping is worked out in the checkout process of this site. 
We use a weight base system that works out the weight of your order and give you the chose of the shipping methods available: 
Please be advised once your order has been passed to the Royal Mail we have no control over delivery times. 
Order Dispatched Monday to Friday.
Same day dispatch for order placed before 2pm.
Order placed after 2pm on Friday will be dispatch on the following Monday.
Delivery times are from the date of dispatch and not from the date the order was placed.
Privacy & Security
All information is secure and never shared with anyone ever!
Returns & Replacements

When you return an item always return a copy of your invoice and a note of your name, address and a brief description of why you are returning it.

In the unlikely event that your new purchase is faulty then please contact Airsoft Supply Drop immediately (Contact Us ) to discuss your problem. At our discression, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned with the ORIGINAL invoice and are confirmed to be faulty by Us.

No refunds will be given on any product that has been damaged by neglegence, carelessness or misuse.

Unwanted products must be returned to us within 7 days of receiving your order and must be "AS NEW",un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including the complimentary packet of BB's and the original invoice.

You are responsible for return postage costs. retrun postage cost will not be refuned.

We accept visa, mastercard, paypal, 
Payment, Pricing & Promotions

Viewing Orders
You can view your Orders in the "my account" section of this website.
For normal products a period of Three (3) months from the date of the invoice shall apply.

If a product proves faulty with in this time due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:

Normal wear and tear is not covered by this warranty and certain other high-wear/maintenance items such as gas valves, rubber seals, o-rings, fuses, hop-rubbers, batteries, bulbs or lamps Will not be covered.

BB Warranty Information
It is very important that you only use high grade BBs. Unfortunately there are many brands of BB out there that may claim to be high grade but when used will cause damage to your Hop Unit, Gear Box and will cause your magazines to jam or miss feed. If you use any other type of BB other than the following brands you will be doing so at your own risk and will also void your warranty.

We recommend only Blaster, Madbull, G&G, Excel King Arms and Tokyo Marui.

Conditions of the Warranty:
Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

The AirsoftSupply Drop warranty does not include any the following:
Any faults arising from the use of poor quality sub standard BB's. We recommend only Blaster, Madbull, G&G, Excel, Tokyo Marui and King Arms.
Any breakages as a result of accidental damage (including magazine feed lips & damage from skirmishing).
Any faults arising from misuse; this includes use of poor quality bbs & wrong gas, any internal damage caused by a jammed BBs, 
Any transportation costs incurred in transporting the item back to us for repair.
Any breakages as a result of accidental/neglegent damage.
Any routine maintenance requiredAny faults arising from misuse
Any faults arising from any repairs not previously carried out by Airsoft Supply Drop.

Your warranty is also invalidated if:
The product has been altered or adjusted in any way from its original format (unless carried out by Airsoft Supply Drop)
Any repairs or maintenance to the item(s) have been carried out by any non Airsoft Supply Drop personnel.
Airsoft Supply Dropmay change the terms and conditions of our warranty from time to time.

Updating Account Information
You can update your account information in the "my account" section of this website.

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